Valid from 2017-07-31
General
These Terms & Conditions shall apply to all sales through bench-crew and will exclude application of any deviating general or specific conditions or terms of buyer. No waiver or modification of these Conditions of Sale shall be binding upon bench-crew, unless approved in writing by an authorized representative of bench-crew.
Price and Payment
Every product is shown including tax. In the shopping cart you can see the total price including all fees, taxes, shipping and method of payment.
We reserve the right to change our product’s prices, texts images and information at any time without further notice. However, if you have ordered but not yet paid for a product, we guarantee the price for one month from when the order was placed.
Delivery
The delivery time is stated in the shopping cart next to the various ways of delivery. If a product has another delivery time than expressed in the shopping cart, this delivery time will be stated in connection to the individual services/products.
In case bench-crew has reason to question buyer’s solvency or ability to pay for delivered products, bench-crew have no obligation to make delivery, and shall be entitled to stop products under carriage, unless buyer makes advance payment for the delivery and other claims arising from the business relation or grants security which can reasonably be accepted by bench-crew.
Unclaimed packages
Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.
Returning products
Returning a product is to be done on your expense, unless the product is faulty or damaged upon delivery. Returned products are to be sent as letters or postal packages, and not for COD. In case of a replacement, bench-crew will pay for the delivery of the replacement product. When you have applied the return policy you shall return the product personally or by mail to us. Contact us at info@bench-crew.com before returning any products to receive a RMA number. This number shall be referenced when returning products.
Return Policy
Bench-crew return period is 14 days.
Bench-crew shall, if under the jurisdiction of our return policy, refund you what you have paid for the product as soon as possible, but latest within 30 days of the product being returned. You are obliged to pay for the return delivery of the product. Bench-crew will pay to send replacement products.
In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased the full, or a significant part of the product.
When returning a product:
You are obliged to keep the product in the same condition as when delivered. You must not have used the product, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.
Privacy Policy
When ordering a product you will be asked to fill in you personal information. Upon purchase you agree to this information is stored in accordance with bench-crew’s privacy policy in order to fulfill our agreement to you as our customer. In accordance to the Swedish law of Personuppgiftslagen (198:204) you have the right to know the information bench-crew have registered about your person. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed. If this is the case please contact us by e-mail.
We never store social security numbers (Personnumer) or credit card information.
No information is sold or given to other company.
Force Majeure
Bench-crew is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.
Also read at EU’s website for Online Dispute Resolution http://ec.europa.eu/odr.
